Privacy Policy

1. Introduction

Pulsarix ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, submit inquiries, or engage our services. This Privacy Policy explains how we collect, use, store, and share your personal data. It applies to all interactions with our website at https://pulsariixfdsxs.life and to the services we provide.

We operate in accordance with Thailand's Personal Data Protection Act (PDPA), B.E. 2562 (2019). If you have any questions about this policy or our data practices, you may contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

Information you provide directly: When you fill out our contact form, we collect your name and email address (required), and optionally your phone number and message content. If you engage our services, we may also collect business details, billing information, and project-related data.

Information collected automatically: When you visit our website, we may collect technical data such as IP address, browser type, operating system, referring URL, pages visited, and timestamps. This data is collected through cookies and similar technologies as described in our Cookie Policy.

Third-party data: In some cases, we may receive information from analytics services such as Google Analytics, which provide aggregated usage statistics about our website visitors.

3. How We Use Your Data

We use personal data for the following purposes:

Service delivery: To respond to your inquiries, prepare proposals, deliver our AI integration services, and communicate about ongoing projects.

Communication: To send you information related to your inquiry or engagement. We do not send marketing emails unless you have explicitly opted in to receive them.

Website improvement: To understand how visitors use our website, identify technical issues, and improve the user experience through analytics.

Legal compliance: To comply with applicable laws, regulations, and legal processes, including the PDPA and related Thai legislation.

4. Legal Basis for Processing

Under the PDPA, we process your personal data based on the following legal grounds: consent (where you have given clear indication of agreement, such as submitting a contact form), contractual necessity (where processing is needed to fulfill our service agreements), legitimate interest (for website analytics and improvement, balanced against your rights), and legal obligation (where required by Thai law or regulation).

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy. Contact form submissions are retained for up to 24 months from the date of submission. Client project data is retained for the duration of the engagement plus 36 months, unless a longer retention period is required by law. Website analytics data is retained in aggregated form for up to 26 months. After the applicable retention period, data is securely deleted or anonymized.

6. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, role-based access controls for our team members, regular security assessments of our systems, and secure data storage with reputable cloud service providers. While no system can be completely secure, we take reasonable steps to protect the data entrusted to us.

7. Cookies

Our website uses cookies and similar technologies to provide core functionality and analyze usage. For detailed information about the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Third-Party Sharing

We do not sell your personal data to third parties. We may share data with trusted service providers who assist us in operating our website and delivering our services, such as cloud hosting providers, analytics services (e.g., Google Analytics), and payment processors (for client engagements). These providers are contractually required to handle your data securely and only for the purposes we specify.

9. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

Right to access: You may request a copy of the personal data we hold about you.

Right to rectification: You may request that we correct inaccurate or incomplete data.

Right to erasure: You may request that we delete your personal data, subject to certain legal exceptions.

Right to data portability: You may request your data in a structured, commonly used format.

Right to object: You may object to processing based on legitimate interests.

Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

Right to lodge a complaint: You may file a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18 without appropriate consent, we will take steps to delete that data promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

Data Controller: Pulsarix

Address: 62 Rama IV Road, Phra Khanong, Khlong Toei, Bangkok 10110, Thailand

Email: [email protected]

Phone: +66 2-713-8462